Austin, Texas
White Plains, New York
New York, New York
Fort Lauderdale, Florida
Posted: 29-Apr-26
Location: Los Angeles, California
Type: Full Time
Salary: $85,000-$105,000
Categories:
Salary Details:
Internal Number: TTS001
Curtis is seeking a Technology Support Specialist (Student, Faculty & Classroom Services) to join a team-oriented, inclusive, and professional learning community. Curtis School is a DK-6 co-ed elementary school whose mission is to “develop, in every child, a sound mind in a sound body, governed by a compassionate heart.” We place an equal emphasis on academic, physical, social-emotional, and character education and instill a growth mindset modeled by faculty and staff who are the best in their craft.
The Technology Support Specialist serves as the primary, on-site resource for students and staff in their daily use of devices, applications, classroom technology, and online services. This role blends hands-on technical support with a strong orientation toward teaching and learning—helping users not only resolve issues, but use technology effectively in support of their work.
This position operates with a high degree of independence and accountability. While supported by an external managed service provider (MSP) for escalation, systems engineering, and guidance, the Technology Support Specialist is fully responsible for day-to-day support, prioritization of tasks and requests, and the overall user experience on campus.
Reporting to and working in close partnership with the Director of Educational Technology & Innovation, the Technology Support Specialist ensures alignment between classroom needs, instructional priorities, and technology support.
The Technology Support Specialist is a visible and trusted presence in the school community, who contributes to a professional, collaborative environment in which responsiveness,reliability, willingness, and collegiality matter.
Curtis School is fully committed to a diverse faculty and student body. The candidate should possess an abundance of respect and sensitivity around racial, ethnic, gender, socio-economic, and all differences.
Duties and Responsibilities
Include, but are not limited to:
- Embracing Curtis School’s Vision, Purpose, Values, and Diversity, Equity, and Inclusion statement.
- Providing responsive, high-quality technical support to students and staff across devices, applications, and cloud-based services.
- Troubleshooting and resolving issues related to Apple and Windows devices (macOS, iOS/iPadOS), Google Workspace, and school-supported applications.
- Supporting classroom technology, including interactive displays, projection systems, and audio/visual setups, and ensuring readiness for daily instruction.
- Providing real-time troubleshooting during classroom instruction, meetings, and school events.
- Supporting and maintaining the deployment, configuration, and managing the lifecycle of student and staff devices.
- Assisting with mobile device management (MDM) systems (e.g., JAMF), including application deployment, configuration profiles, updates, and security settings.
- Supporting printer and peripheral setup, maintenance, and troubleshooting for school-managed devices and systems.
- Assisting with onboarding of new students and staff, including device setup, account access, and system orientation.
- Performing basic user and access management within school systems, including the student information system (SIS).
- Managing incoming support requests, prioritizing effectively, and ensuring timely resolution and clear communication.
- Maintaining accurate documentation of issues, resolutions, and recurring trends to improve systems and support.
- Building strong, professional relationships with faculty, staff, and students through clear communication and a service-oriented approach.
- Collaborating with the MSP to escalate complex issues, implement solutions, and strengthen overall technology operations.
- Attending Back-to-School Nights, Open House, faculty workshop days, relevant school events, and required professional development.
- Supporting technology needs for school events, including occasional after-school, evening, or weekend coverage
Qualifications
A successful candidate will:
- Have a minimum of 3–5 years of experience in end-user technology support. (Experience in a school environment is preferred.)
- Demonstrate strong proficiency in supporting Apple and Windows devices (macOS, iOS/iPadOS).
- Have experience supporting and administering Google Workspace.
- Have experience with or the ability to learn mobile device management platforms such as JAMF.
- Possess experience supporting classroom technology and AV systems.
- Demonstrate strong troubleshooting and diagnostic skills across hardware, software, and systems.
- Have experience with printer support and basic print environment management.
- Be comfortable supporting user accounts and access within school systems, including SIS platforms.
- Possess strong communication, organization, and relationship-building skills.
- Be able to explain technical concepts clearly to users with varying levels of experience.
- Demonstrate the ability to work independently, manage priorities, and maintain accountability.
Preferred
- Experience working in an independent school or K–12 educational
- Familiarity with JAMF or other MDM platforms
- Familiarity with Clever, Blackbaud, or similar school-based platforms
- Familiarity with LMS platforms (e.g., Google Classroom)
- Experience supporting live classroom- or event-based technology needs
- Experience with student information systems
Physical & Work Requirements
- Be flexible about working in outdoor weather conditions and able to regularly sit, stand, walk, use hands, reach with arms, talk, and hear, and occasionally lift up to 10-25 pounds
- Support school events and varied schedules (occasionally before school, after school, or on a weekend, as needed).
- Punctuality and professionalism are expected at all times
