Technology Operations & Support Specialist

Reports To: Director of Finance & Operations

Schedule: 12-Month Position, 0.75 FTE (30 hrs. per week)

Anticipated compensation range: $32/hr. - $42/hr., commensurate with experience and qualifications.

FLSA Classification : Non-Exempt

Position Summary

• The Technology Operations & Support Specialist provides day-to-day technology support for faculty, staff, and students, ensuring the effective operation of classroom and administrative technology systems across the School.

• This role serves as the primary on-site resource for technology support, device deployment and management, printer management, operational technology coordination, patching coordination, backup and disaster recovery coordination, and liaison management with the School’s external technology and cybersecurity vendors. The position focuses on Tier 1 and Tier 2 support, user support, troubleshooting, and coordination of escalated Tier 3 infrastructure and cybersecurity issues with the School’s external technology partners.

• The Technology Operations & Support Specialist works closely with the Director of Library & Educational Technology on classroom technology and instructional support needs and collaborates with the Director of Finance & Operations on technology operations, vendor management, cybersecurity coordination, and support priorities.

• The Technology Operations & Support Specialist serves as the School’s primary liaison and coordinator with external technology partners regarding advanced infrastructure management, cybersecurity operations, firewall administration, network engineering, backups, disaster recovery systems, patching coordination, and Tier 3 support.

Primary Responsibilities

Technology Support

• Provide first-line technology support for faculty, staff, and students
• Troubleshoot hardware, software, device, printing, and connectivity issues
• Support classroom technology, including displays, projectors, printers, audiovisual systems, and instructional technology equipment
• Assist faculty and staff with technology setup and day-to-day operational support
• Provide technology support for school events and programs as needed

Technology Ticket Management

• Manage and respond to technology support requests through the School’s ticketing system
• Prioritize and document support requests and resolutions
• Monitor recurring issues and recommend operational improvements
• Escalate advanced technical and infrastructure issues to the School’s external technology partners as appropriate

Device Deployment & Operational Technology Support

• Configure, deploy, and maintain school-issued devices including laptops and other instructional technology equipment
• Coordinate device updates, operating system patching, and routine maintenance in collaboration with the School’s external technology partners
• Maintain technology inventory records and device tracking
• Coordinate beginning-of-year technology setup and summer technology preparation
• Assist with operational support related to Google Workspace user needs in coordination with the School’s primary Google Workspace administrator

External Technology Vendor Coordination

• Serve as the School’s primary liaison with external technology and cybersecurity vendors
• Coordinate escalated Tier 3 support requests, infrastructure maintenance, patching coordination, backup and disaster recovery coordination, and cybersecurity-related issues
• Assist with technology documentation, continuity planning, and operational coordination with external vendors
• Monitor vendor responsiveness and ensure timely follow-up and issue resolution
• Coordinate communication between faculty/staff and external technology vendors as needed
• Work closely with the Director of Library & Educational Technology regarding classroom technology and instructional support needs
• Coordinate with the Director of Finance & Operations regarding technology operations, vendor management, and support priorities
• Support a positive, responsive, and service-oriented technology environment for faculty, staff, and students

Qualifications

• Associate’s degree in Information Technology, Computer Science, or related field required; Bachelor’s degree preferred
• 2–4 years of technology support experience, preferably in an educational environment
• Experience supporting laptops, printers, classroom technology, and network-connected devices
• Familiarity with Google Workspace and device management systems (Mosyle preferred)
• Experience with endpoint management and remote monitoring tools such as NinjaOne (NinjaRMM) preferred
• Understanding of device patching, endpoint management, backup coordination, and operational technology support practices
• Strong troubleshooting, organizational, and customer service skills
• Ability to prioritize multiple requests and work effectively in a fast-paced school environment
• Strong interpersonal and communication skills with the ability to work collaboratively with faculty, staff, students, and external vendors

About The Rashi School

The Rashi School is a Reform Jewish independent school serving students in grades PK–8 in Dedham, Massachusetts. The School integrates academic excellence with Jewish values, social responsibility, and community engagement, fostering a supportive and intellectually vibrant learning environment for students and families.

About The Rashi School

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