­­­­­­­­­­­­­­­­­­­­­­­SUMMARY

Technology Support Specialist must demonstrate excellent organization, teamwork, problem solving, attention to detail, customer service, and communication skills to serve as frontline technical support for faculty, staff, and students.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manages assigned IT projects to ensure adherence to budget, schedule, and scope of project.
• Develops, maintains, and revises proposals for assigned projects including project objectives, technologies, systems, information specifications, timelines, funding, and staffing.
• Sets and tracks project milestones; manages and accounts for unforeseen delays, then realigns schedules and expectations as needed.
• Establishes and implements project communication plans, providing status updates to affected staff and stakeholders.
• Collects, analyzes, and summarizes information and trends as needed to prepare project status reports.
• Performs other related duties as assigned.

POSITION REQUIREMENTS

• Industry certifications or degree in information systems-related field required
• At least three years of related experience required
• Experience supporting Windows 11, MacOS X, and iOS devices
• Knowledge of the following: Microsoft 365, Mobile Device Management, basic networking
• Ability to quickly assess, prioritize, and resolve technical issues
• Monitor support tickets and maintain hardware inventory
• Troubleshoot and support a variety of classroom devices including printers, projectors, cameras, networking equipment, interactive boards, audio-visual equipment, etc.
• Assist with implementation and setup of technology and audio-visual needs for events, including occasional evening/weekend hours
• Experience working in an educational setting preferred