As a Systems Technician reporting to the Director of IT and Information Systems at Westmark School, you will play a crucial role in supporting the Director of IT and Information Systems in the effective and efficient operation of the school's technological infrastructure. You will be responsible for maintaining, troubleshooting, and providing technical support for various hardware, software, and network systems used by faculty, staff, and students. Your dedication to ensuring a smooth and secure IT environment will contribute directly to the school's mission of delivering an exceptional learning experience.
Salary Offered: $70,000 - $80,000 dependent upon experience
Technical Support: Respond promptly and professionally to help desk requests and technical inquiries from faculty, staff, and students related to hardware, software, networking, and other IT systems.
Hardware and Software Management: Manage distribution, inventory, repairs, and storage related to the school’s 1:1 iPad program.
Account Management: Create and manage user accounts and profiles, as well as email groups in Westmark’s email, LMS, and other systems.
Communication: Maintain timely and clear communication with all end users, including students, staff, faculty, and members of the Technology Department, including Educational Technology.
User Training and Support: Provide training and support to end-users on various software applications, ensuring they can utilize technology effectively in their roles.
System Upgrades and Deployment: Assist in the planning and execution of IT system upgrades, installations, and deployments while minimizing disruption to school operations.
Troubleshooting: Diagnose and resolve technical issues with hardware, software, and other IT systems, escalating complex problems to the appropriate personnel when necessary.
Documentation: Maintain accurate and up-to-date documentation of IT procedures, technical configurations, and troubleshooting guides to facilitate knowledge sharing and future reference.
Inventory Management: Manage IT inventory, including procurement, tracking, and organization of hardware, software licenses, and peripherals.
Collaboration: Collaborate with the IT team to develop and implement IT strategies, projects, and initiatives that align with the school's goals and objectives.
Network Management: Assist in monitoring and maintaining the school's network infrastructure, ensuring its stability and security. Troubleshoot network issues and collaborate with the IT team to implement improvements.
Security Management: Assist in the implementation and enforcement of IT security policies and procedures to safeguard sensitive data and protect against cyber threats.
Education: An Associate degree, or a High School diploma and 3+ years of experience in a related field.
Experience: Minimum of 2 years of experience in a technical support or systems administration role, preferably in a K-12 educational or similar environment.
Independent school experience preferred.
Background in working with individuals with learning differences or willingness to learn about language-based processing disorders preferred.
Technical Proficiency: Solid knowledge of hardware, software, and networking technologies commonly used in educational institutions (ex: tablets/iPads, laptops, interactive whiteboards, SIS and LMS databases, AD, Azure, Google Suite/Admin, MDMs). Proficiency with iOS, macOS and Microsoft Windows operating systems is essential.
Customer Service Orientation: A “customer-centric” approach with a commitment to providing excellent service and support to all members of the school community.Ability to and experience in addressing stakeholders calmly and with professionalism.
Problem-Solving Skills: Strong analytical and problem-solving abilities to diagnose and resolve technical issues efficiently.
Communication: Excellent verbal and written communication skills to provide clear and friendly technical support to end-users and colleagues.
Team Player: Demonstrated ability to collaborate effectively within a team environment and support colleagues in achieving shared objectives.
Time Management and Organizational Skills: Effective time management skills to handle multiple tasks, prioritize responsibilities, and meet deadlines and handle confidential information with the utmost discretion.
Adaptability: Ability to adapt to changing technology and work in a fast-paced educational environment, and to work outside the box, assisting when unanticipated challenges arise.
Joining Westmark School as a Systems Technician offers an exciting opportunity to contribute to a dynamic learning environment while enhancing your IT skills and knowledge. You will play a crucial role in shaping the technological landscape of the school and ensuring a seamless experience for all users.
COVID 19: Westmark School follows CDC and LACDPH protocols for K-12 schools. All faculty and staff are required to be fully vaccinated for the COVID-19 virus including any booster shots.
Physical Demands and Work Environment: While performing the duties of this job, the employee is required to work indoors and outdoors, sit in on meetings and work on a computer for long periods of time; and is required to walk, reach with hands and arms, balance, stoop, talk, and hear. The employee must occasionally lift and/or move up to 45 pounds. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.
To apply, please forward a letter of interest and your resume to:
Westmark School is an equal opportunity employer and makes employment decisions on the basis of merit and job performance. School policy prohibits discrimination based on race, color, creed, gender, gender identity or expression, religion, marital status, age, national origin or ancestry, physical or mental disability, medical conditions (including genetic characteristics or information), sexual orientation, or any other consideration made unlawful by federal, state, and local laws.
Westmark School is a creative and supportive college preparatory school dedicated to educating, empowering, and celebrating students with distinct learning styles, providing the tools necessary to achieve successful and fulfilling futures.
Located in Encino, CA, Westmark offers competitive salaries and comprehensive employee benefits. We seek talented professionals who are committed to excellence.
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