Assistant Bursar Student Loans (Financial Professional 1 - MR10)

Office of the Bursar

University of Tennessee, Chattanooga

The Assistant Bursar of Student Loans manages the accounting and control functions related to all loans and collection of student accounts, oversees Federal Perkins loan transactions, and manages the process of keeping borrowers informed of their loan status.

Primary Responsibilities:

Perkins Loans

• Manages and performs payments for various loan types and maintains the daily ledger of payments
• Prepares, reviews, and completes all necessary documents for federal loan program and the reports required by the Department of Education
• Organizes and maintains data on a monthly basis for the annual accounting FISAP report, which is a comprehensive report completed in conjunction with Financial Aid/Scholarships offices
• Updates all borrower's files including contact information, loan status information, and all other communication between the borrower and the University
• Manages the due diligence process of all loans and the required communication with borrowers based on Federal guidelines
• Works with consolidation lenders to accurately complete the consolidation process for borrowers

Billing

• Maintains Bursar website to ensure all fee information, schedule, dates, and deadlines are accurate for campus community, prospective students, and parents/guardians
• Prepares TouchNet e-statement email communications each semester which includes:
  • Initial billing e-statement with upcoming semester date deadlines
  • Recurring billing e-statements with updated information as semester approaches
  • Monthly billing e-statements for students enrolled in TIPP and/or with outstanding balances
• Assists students on a case by case basis regarding fee payment and enrollment into the Tuition Installment Payment Plan
• Manages monthly missed TIPP payments to ensure students who do not pay by the deadline date are contacted via email or phone to effectively decrease active semester A/R before placed into Internal Collections
• Prepares Banner Communications on billing statements to reflect current semester deadlines and information
• Manages Call-Fire process prior to Cancellation date to ensure we communicate with each student via phone as well as email

Third Party and Related

• Verifies all Hames and Bretske loans awarded are processed, re-paid, and reconciled to the correct ledger each semester
• Documents all Bursar Office Banner Processes for student fees to allow for additional training and consistency semester to semester
• Serves as secondary Banner backup data processor to Assistant Bursar, Student Fees for troubleshooting Banner and TouchNet communication issues
• Reviews fee charge changes for accuracy before fee schedules are updated
• Serves on Banner Core Team to be aware of any updates that could affect Bursar Office processing in Banner for student fee information for upcoming semesters
• Serves as a Security Liaison and contact for IT Cyber Security Division
• Manages in-house technical issues
• Manages Bursar Office facilities

Follow up

• Completes the annual Fiscal Operations Report and GASBE report each fiscal year end
• Manages the data required for these reports throughout the year as required
• Creates and coordinates additional loan funding accounts as needed or requested by departments in the University
• Collaborates with University departments to implement additional loan funding account process, federal and specific loan account requirements, and the repayment procedures both from the borrower and to the program specified
• Manages and prepares letters to borrowers of status of their loans and reminders of cancellations, deferments, and grace periods ending according to due diligence
• Runs status reports of loan borrowers regarding deferments, cancellations, grace periods, late payments, daily reports, and graduation list for scheduling exit interviews prior to graduation action
• Prepares online and manual exit interviews for students that graduate or leave the University
• Serves as liaison with third party processor ECSI in regard to all inquiries
• Assumes responsibility for legal filing process and preparation of court documents for borrower's defaulted loans as determined by due diligence procedures, federal loan requirements, and specific loan

Customary/Routine

• Assists students, staff, visitors, and supervisor with both personal and telephone inquiries for student loans, student fee questions and all other requests on demand
• Assists in campus, state, and system auditors during all reviews

The ideal candidate will possess the following:

• Excellent communication skills
• Strong organizational and interpersonal skills
• Supervisory skills
• Customer service experience
• Collection experience
• Experience with Microsoft Word and Excel
• Ability to work in fast paced environment and multi-task

Review of applications will begin August 22, 2022 and continue until the position is filled. Applications received by this date will receive priority consideration.

Minimum Qualifications: Typically requires a bachelor's degree in a relevant field and two years of relevant experience, or an equivalent combination of education, training, and experience.

Preferred Qualifications: 2+ years' experience working in a college or university environment; 1-2 years' experience working with the public; 2-3 year's student loan experience; and 1-2 years' experience in Higher Education, preferably in a Bursar's office or Office of Financial aid are preferred.

The University of Tennessee Chattanooga is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution. All qualified applicants will receive equal consideration for employment and will not be discriminated against on the basis of race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status.