Description of Position The Business Manager, Bookstore (M Tech) e-Commerce is responsible for effectively administering development and execution of a business strategy to accelerate the growth of the stores’ e-commerce business. The manager will define strategy, implementation plan, assign roles and responsibilities and closely coordinate the efforts of the various areas involved in the e-commerce business for the M Tech and Supply departments in the Bookstores (BKS).
The position reports directly to the Technology and Supplies Buyer/Manager.
Responsibilities 55% Institutional and Business to Business (B2B) Order Management through U Market Manage new device enrollment in the Apple Device Management system (DEP) & support information set-up on servers managed by OIT, AHC, CEHD, ICA and any other University unit that uses DEP to manage their computer devices. Manage all e-commerce order deliveries for on-campus departmental orders. Serve as primary contact for e-commerce order inquiries for store staff & customers. Set up and maintain products on e-commerce site and create descriptive copy. Create online promotions and coupon codes for all stores. Process/track all institutional orders and credit memos to departments. Maintain accurate and timely customer records for efficient reporting of sales and account management. Communicate with buyers when an item is removed from website. Ensure M Tech maintains good customer relations with both internal and external customers. Maintain custom orders & out of stock product tracking information for web orders. Monitor shipping, receiving, and posting processes. Review and compile vendor invoices and receiving documentation for payment processing. Set up Customer Relationship Management (CRM) profile on BKS accounts receivable system for all orders to accept correct payment for billing to external accounts payable system. Process and ship orders. 35% Web Manager, Bookstores e-Commerce (non-B2B) Lead e-commerce coordinator for M Tech and Supplies department Manage inventory levels for e-commerce sites (U Market and BKS website) Create SKU’s for custom departmental orders as necessary for Bookstores’ point-of-sale system. Review and confirm all e-commerce orders are eligible for academic pricing. Critically examine all e-commerce orders for address verification services (AVS code) to prevent fraudulent charges. Advise the departmental manager and continuously be aware of new technology, vendors and product lines that would be a good fit for the store. Stay aware of retail trends and the product selection and merchandising ideas of competitive stores. Stay aware of the need for inventory control and keep departmental manager informed. With direction from the departmental manager, function as a team player with management, floor staff, and office support staff. 10% Miscellaneous Delegate work based on the needs of the sales floor. Assist with bi-weekly cycle counts on hardware inventory. Communicate with system campus stores when inventory needs to be transferred from store to store. Maintain retail displays in M Tech and arrange products as needed to highlight features, sales, promos, and new products. Provide great customer service to all Bookstore guests. Resolve customer disputes in a fair, efficient manner. Other duties as assigned
Essential Functions of the Position Oversee processing of all technology and supplies ordered via the primary Bookstores e-commerce site and/or University departmental orders placed via the U Market site. Maintain product files on U Market and Bookstores e-commerce sites. Set up new SKU’s in BKS point-of-sale system (Ratex). Maintain e-ecommerce sites for U Market, Twin Cities and system campus stores for all M Tech products. Monitor and release reorders for consumer electronics products. Work independently on the e-commerce sites and Apple Device Deployment system. Work closely with the marketing manager and all store managers regarding website promotions and sales. Buy consumer electronics merchandise for resale including sourcing, negotiating terms, managing product flow and creating effective assortments and displays to maximize sales. Attending trade shows as needed.
Work Environment Work is performed mainly in a retail store and office setting.
Work Hours: Vary Seasonally
Minimum Qualifications BA/BS plus at least two years of experience or a combination of related education and work experience to equal at least six years. Requires knowledge and/or demonstrated ability needed to perform general office tasks. Requires knowledge of Ratex POS system. Preferred: Specific knowledge/experience related to technology retailing.
Knowledge, Skills and Abilities Ability to communicate effectively. Excellent organizational abilities. Ability to perform general office tasks. Excellent customer service skills. Ability to analyze problems and use standard procedures to address customer. concerns.
Internal Number: 341920
About University of Minnesota, Twin Cities
The University of Minnesota, founded in the belief that all people are enriched by understanding, is dedicated to the advancement of learning and the search for truth; to the sharing of this knowledge through education for a diverse community; and to the application of this knowledge to benefit the people of the state, the nation, and the world.
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