Good Shepherd Episcopal School seeks a professional and collaborative individual as the Database and Information Systems Administrator to configure, maintain, and manage all database and information systems, while providing support to all school departments for essential functions, reports, and objectives. This position will support the community in both access to school online resources and communications. The Database and Information Systems Administrator will report to the Controller.
Oversee and coordinate regular functions of the database/student information system (Senior Systems) such as enrollment, admissions, tuition assistance, etc. throughout the year.
Maintain the integrity of the data in the database/student information system through periodic upkeep.
Create user accounts and manage permissions for employee-level users as well as community members.
Generate notifications for new account holders, as well as troubleshoot login and access issues with current account holders.
Resolve and communicate procedural issues and solutions with user training and documentation.
Facilitate the use of the data by user groups through queries, report creation, and exports.
Create a schedule to communicate regularly with user groups to understand issues in their workflow or in the data, as well as keep in front of upcoming major projects.
Address issues within the database with an understanding of budgetary and personnel limitations
Respond to all issues, email and telephone, both internal and external, by the next business day (same business day, if possible).
Implement and act as project manager for new databases and new functionalities as they become available to the school to improve user experience.
Serve as a backup to the Accounts Receivable and Billing Manager.
Act as a liaison between all school databases and facilitate their integrations.
Monitor application usage to minimize downtime and ensure applications are available when needed.
Generate and maintain relationships with vendors and support end users for all related job functions.
Create a schedule for the TA season, manage deadlines to ensure all families are covered for assistance.
Assist with Tuition Assistance (TA) process including coordination of appointments, pulling reports and information from SSS portal and preparing reports for committee meetings.
Maintain overall TA spreadsheet, Board reports, and update budget status.
Manage TA portal in Senior Systems, run reports, perform internal audits, and enter related data into the system (manually).
Communicate through broadcast emails to new and current parents about TA, including upcoming deadlines and missing information.
Communicate with a translator to assist bilingual families with entering their information into the system.
Enter awards into TA portal, send contracts and award letters for new and returning families.
At least 3 years’ experience with database/student information systems, with a preference for systems such as Senior Systems, Blackbaud, or Veracross
Ability to handle multiple projects concurrently while supporting user groups of variable levels of access and technical knowledge
Strong problem solving and verbal/written communications skills
General understanding of database/information systems and concepts such as query and reporting
Proficiency in a variety of technology standards, including, but not limited to, the Microsoft and Google ecosystems
Proficiency in spreadsheet formulas in either Excel or Google Sheets