At The French-American School of NY this position is a customer relations position that requires a friendly, patient and professional disposition to provide support in our G-Suite/Microsoft environment. You are the ideal candidate if you are someone that is able to interact well with staff, faculty, students and parents alike and are a team player.
Frequently, you are called upon when someone is in a difficult situation and expected to remain calm, patient and friendly while assisting the user in solving their issue(s). From a technical perspective, you are able to troubleshoot network devices (servers (Microsoft), switches (Dell), WAPs (Unifi), etc.) and user devices like Chromebooks, PC laptops and Macs. You are comfortable setting up livestream and other events, while working with systems like access control as well as providing comprehensive support including setting up classroom and staff workstations, preparing PC images and installing and managing all manner of peripherals.
Speaking a French is a plus but absolutely not necessary
You are the right person for this job if you have an entrepreneurial spirit and are able to work honorably independently handling many different products such as GoGuardian, JAMF, Adobe, Papercut, Blackbaud, Microsoft and Google Enterprise. Familiarity with iOS, MacOS, Windows & Chrome OS as well as an experienced help desk support person that makes customer service #1. You have excellent written and verbal communication skills and are comfortable working alone or as part of a team.
This position reports directly to the Director of IT while working closely with the Assistant Director direct assistance while independently troubleshooting tech issues or policies and you must be willing to travel between all three campuses (2 in Mamaroneck and 1 in Larchmont).
Experience: 3+ years of IT experience (school experience preferred)
About FRENCH AMERICAN SCHOOL OF NEW YORK
Since its founding in 1980, FASNY has grown from a 17-student, two-teacher nursery school into a thriving, internationally recognized institution. The School now enrolls more than 760 students from Nursery through Grade 12. FASNY offers a bilingual and bicultural education to a student population of local American families, French expatriate families, French-American families, and international families from more than 42 countries. The School awards a high school diploma, and prepares students for the S and ES tracks of the French Baccalauréat and the International Baccalaureate (IB).
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