Are you passionate about education? Do you want to work for a company that gives you exposure to many different types and sizes of institutions, working on their most critical campus safety and compliance issues? Do you like solving problems, building programs, and helping improve schools? Do you want to do it at a professional place with great benefits that values a healthy and sustainable work-life balance? United Educators is looking for a Risk Management Consultant to join its team.
United Educators is a liability insurance company specializing in the education industry with 30 years of experience and thought leadership in areas like sexual assault, workplace harassment, tenure, campus unrest, transportation, and athletic injuries. The team is currently re-inventing itself and refining its offerings. We are looking for a smart, high-energy team member wanting to make a difference with his or her work and help an established brand evolve to stay relevant and strong for another 30 years.
ABOUT UNITED EDUCATORS
United Educators has committed significant resources, both staffing and financial, to creating a positive work environment where staff can do their best work every day while still maintaining a healthy work/life balance.
We have received numerous awards for best places to work including the Alliance for Workplace Excellence and Business Insurance Magazine. We were able to show that through our management and staffing practices, we have created a diverse workforce that is highly engaged where staff work hard and have fun. We have given our staff a voice (biennial Employee Surveys, Ask Janice, and Supervisor Evaluations) and we are committed to acting on the lessons we learn from the feedback staff give us. Our active social committee organizes a variety of events throughout the year that build our sense of community while creating some down time from the everyday stresses of work life. Regular wellness activities and an ongoing Weight Watchers’ At Work program have helped our staff develop healthy habits that hopefully improve their life at work and at home.
The Consultant position is responsible for liaising between United Educators’ (UE) customers (i.e. brokers and members) and the Risk Management Department to 1) promote and help schools apply UE resources and expertise; 2) service customer needs, ensuring a delightful and brand appropriate customer experience; 3) represent Risk Management as part of the UE brand to prospects and the broader education community; 4) cull insights from experiences and tools to drive UE expertise and product development.
MAJOR DUTIES AND RESPONSIBILITES
Create and deliver presentations to external constituents that adequately represent United Educators’ Risk Management thought leadership in substance and professionalism, address specific audience (or campus) needs appropriately, and support Business Development or Stewardship as necessary;
Provide prompt and relevant response to inquiries from brokers and members to UE regarding risk management concerns, citing internal and external resources, referencing other members or governing body guidelines as appropriate, maintaining UE communication and content standards, and managing time spent on requests appropriately;
Drive and support various market research and program development initiatives, distilling key insights from market feedback, iterating product appropriately, collaborating with researchers and designers appropriately, and maintaining alignment with UE business priorities
Occasionally write reports or produce content pieces related to data sets from electronic surveys, assessments, or campus projects
Consistently demonstrate and maintain current and extensive knowledge of United Educators’ Risk Management resources
Record and track all member and broker interactions with consistency in both form and substance in customer management system, informing UE organization in usable and meaningful way
Advanced degree or certificate preferred, BA required
5+ years of experience in risk management function or legal or business leadership position at higher education, independent K12 schools, or K12 public schools
2+ years of experience in customer-facing role
Excellent oral, written, and presentation skills
Strong customer relationship management skills
Passion for serving education
Ability to gather and synthesize disparate data points and discern and communicate key insights
Willingness and ability to learn UE resources, claims trends, new risk topics, and evolving compliance needs for education
Strong listening and promotion skills; ability to translate features to benefits within context of specific institution’s needs and culture
Strong collaboration and communication skills across different stakeholders both internally and externally, including researchers, underwriters, salespeople, attorneys, brokers, education institution Risk Managers, CFOs, HR Directors, Presidents, among others
Ability to manage multiple priorities and work independently on different types of activities, managing to outcome rather than task
Maintains high quality and productivity standards, demonstrating accuracy, neatness, consistency, and thoroughness in work